When an NDIS provider closes, it can create uncertainty and stress for both participants and the professionals who support them. In Brisbane and across Queensland, Support Coordinators and disability support staff play a vital role in helping participants transition smoothly to new providers while navigating their own future in the sector.
At Supported Care, we believe honesty, transparency, and empathy are key to making transitions as smooth as possible. This page provides practical advice for support coordinators and staff during provider closures in Brisbane and South East Queensland.
We’ve also created guidance for participants and families impacted by provider closures 👉 : Support for Participants and Families
Guidance for Support Coordinators
As a Support Coordinator, your leadership is key during a provider transition. Here's how to approach it:
1. Open Conversations with Participants
Create space for participants and families to express concerns. Let them know that their NDIS plan is still valid, even if their current NDIS provider is closing.
2. Offer Clear, Local Options
Present available services, such as Supported Independent Living (SIL), community access, and in-home supports. Ensure participants know how to switch NDIS providers in Brisbane.
3. Empower Participant Choice
Respect each participant's right to make informed decisions. Encourage them to move at their own pace and consider short-term solutions if needed.
4. Prioritise Urgent Needs
Act quickly if participants face risks to health, housing, or safety. Ensure continuity of support services.
5. Stay Connected
Keep all stakeholders informed — including the NDIA, families, and potential new providers.
6. Protect Your Own Wellbeing
The emotional toll of transition can be heavy. Remember to:
- Set boundaries and take breaks
- Debrief with peers or mentors
- Use available EAP services
- Seek professional support if needed
Your wellbeing is essential to providing compassionate and effective care.
Guidance for NDIS Support Workers and Staff
If you’re an employee of a provider that is ceasing NDIS services, it's normal to feel anxious or uncertain. Here's how to take care of yourself during this time:
Acknowledge the Impact
Whether you're a support worker, admin staff, or allied health professional, this change is personal. It's okay to feel overwhelmed.
Maintain Healthy Habits
Keep up routines that support physical and mental health. Stay connected with supportive peers or communities.
Stay Informed
Keep an eye on all official communications about timelines, redundancies, and entitlements.
Look Ahead to New Opportunities
Your experience is valuable. There are many NDIS employment opportunities in Brisbane — including at Supported Care, where we’re always looking for compassionate and skilled team members.
FAQs for Support Coordinators and Staff
Start with a conversation about their current needs and long-term goals. Offer choices but allow them to lead the decision-making. Temporary arrangements can help while they decide.
👉 See our transition guide for families and participants
Reassure them that their plan funding is safe. Small steps are okay. Suggest transitional options that meet their immediate needs while they explore long-term solutions.
Funding within an NDIS plan remains available. It can be used to engage a new NDIS provider immediately.
Set boundaries. Access support services. Talk to peers or professionals. Remember: you can only care for others if you also care for yourself.
Yes! Demand remains strong for experienced and caring professionals across Brisbane and Queensland. Supported Care encourages expressions of interest from those affected by provider closures.
Compassionate Support for Support Coordinators and Staff
NDIS provider transitions are never easy — but with transparency and care, they can be managed well. Whether you're helping others through the change or navigating your own employment journey, you're not alone.
If you're seeking referrals, a new role, or support during this time, please contact Justin at Supported Care or complete the enquiry form below.
