When an NDIS provider closure happens, it can feel overwhelming. You may worry about losing support, finding a new provider, or what happens to your NDIS funding.
At Supported Care, we understand the stress this brings to participants and their families. That’s why we’ve created this guide to help you manage the transition, protect your supports, and confidently choose a new NDIS provider in Brisbane or Queensland.
👉 Also see: Support for Support Coordinators and Staff During Provider Closures
What a Provider Closure Means for You
If a provider is ceasing NDIS services, here’s what you need to know:
- Your NDIS funding is safe: Your plan and funding are not affected by the closure.
- Your supports should continue: You’ll need to change who delivers them, but essential care shouldn’t stop.
- You have choice and control: You can choose your next provider based on your needs and preferences.
Steps to Take During a Provider Closure
1. Talk to Your Support Coordinator
They can help you review your options and link you with suitable providers.
🔗 NDIS Support Coordination Services | Brisbane & Sunshine Coast
2. Review Your Current Supports
Make a list of all critical supports (like personal care, accommodation, or community access) to ensure they’re not interrupted.
3. Explore New NDIS Providers in Brisbane
Look for providers who understand your needs — especially if you require complex or mental health support.
Supported Care offers:
🔹 NDIS Psychosocial & Mental Health Support Services
🔹 Supported Independent Living (SIL)
🔹 NDIS Housing in Queensland (non-SDA available)
4. Consider Short-Term or Transitional Options
Not ready to decide? You may be able to use short-term arrangements while exploring long-term care.
🔹 NDIS STA & Respite Care | Short-Term Accommodation QLD
5. Ask Questions
Always ask about service availability, staff, wait times, and what to expect. It’s your right to make informed decisions.
FAQs: NDIS Transition Support for Families
No. Your funding stays with your plan and can be used with a new NDIS provider.
You can:
- Contact new providers directly
- Ask your Support Coordinator or LAC for help
- Or contact Supported Care — we offer quick intake and guidance
We can help. Reach out directly or contact the NDIS to get started.
🔗 NDIS Support Coordination Services | Brisbane & Sunshine Coast
Let your Support Coordinator or the NDIS know right away. Supported Care offers short-term accommodation and crisis support.
Yes. You can use short-term or trial arrangements before making a long-term choice.
Supporting You Through NDIS Provider Transitions
NDIS provider closures are difficult — but you don’t have to go through them alone.
- Your funding is secure
- You have choice and control
- Help is available now
If you're a family member supporting a participant, your role is vital. And we’re here to help you navigate every step.
Supported Care is here to help you through this change with honesty, transparency, and care. We’ve also created resources for Support Coordinators and staff navigating provider closures Support for Support Coordinators and Staff During Provider Closures
Contact us to discuss your situation or complete the enquiry form below to get personalised guidance.
