NIISQ Registered Provider in Queensland – Safe, Stable Support
Supported Care is a NIISQ Registered Provider in Queensland, delivering person-centred accommodation and attendant care for people who have sustained serious injuries in motor vehicle accidents.
We work alongside Queensland Health discharge teams, NIISQ planners, clinicians and families to support participants transitioning from hospital into stable, long-term accommodation, particularly where needs are complex or supports are still being established.
Our model brings together housing and day-to-day support to enable safe, timely placement into environments that support recovery, independence and continuity of care.
We are typically engaged where standard accommodation options are not suitable, particularly where behavioural, environmental, or coordination risks need to be actively managed.
If you are planning a transition from hospital, rehabilitation or community care, our intake team can guide the next steps.
Registered NIISQ provider supporting participants across Queensland.
Who we support
- Catastrophic motor vehicle injury
- Brain injury / spinal injury
- Complex discharge (no housing in place)
- Behavioural or psychosocial complexity
- Participants at risk of failed placement
- Integrated accommodation + care
- Fast intake / placement capability
- Experience stabilising placements
- Working alongside hospitals / NIISQ
How we support your referral
About NIISQ and the NIISQ Agency
The National Injury Insurance Scheme, Queensland (NIISQ) is a no-fault scheme that provides necessary and reasonable lifetime treatment, care and support to those who sustain eligible serious personal injuries in a motor vehicle accident in Queensland, on or after 1 July 2016.
The National Injury Insurance Agency, Queensland (NIISQ Agency) is responsible for assessing eligibility and arranging payment of necessary and reasonable treatment, care and support for NIISQ participants, as well as managing and monitoring the provision of these services.
Supported Care and NIISQ
Supported Care is a NIISQ Registered Provider in Queensland, approved to deliver attendant care and support services to eligible participants under the National Injury Insurance Scheme.
As a registered provider, we work in accordance with NIISQ Agency guidelines and collaborate closely with Support Planners and clinical teams to ensure services meet necessary and reasonable care requirements.
How NIISQ can help you
If you are a NIISQ participant, we may be able to provide your attendant care and support services. You can contact us or the NIISQ Agency to discuss your attendant care and support needs.
To find more information about NIISQ, visit:
How Supported Care supports NIISQ participants
As a NIISQ Registered Provider in Queensland, Supported Care understands that recovery and long-term wellbeing rely on stability, consistency and trust.
For many participants, safe and appropriate NIISQ accommodation in Queensland becomes the foundation for recovery, confidence and increasing independence.
Our approach includes:
- Safe, stable and clinically informed accommodation designed for people with complex injury and support needs
NDIS Housing Queensland | Supported Care
- Experienced support teams delivering person-centred attendant care and daily living assistance
- Structured routines that promote rehabilitation, independence and skill development
- Active collaboration with families, rehabilitation teams, NIISQ planners and health professionals
- Clear communication, documented support plans and proactive risk management
We focus on reducing disruption following hospital discharge, supporting continuity of care and providing environments where participants feel respected, secure and supported.
Nurse-Led Rapid Hospital Discharge Program | Supported Care Transition
Referral pathways for NIISQ accommodation in Queensland
We accept enquiries and referrals for NIISQ accommodation and support services in Queensland from:
- Queensland Health hospital discharge teams
- NIISQ planners and clinical representatives
- Support coordinators and case managers
- Families, guardians and appointed decision-makers
How the referral process works
- Contact our intake team
Call or submit an enquiry to discuss the participant, current situation, and timing requirements.
2. Initial discussion
We review the participant’s needs, risks, and current supports to determine whether we are an appropriate fit.
3. Suitability and planning
Where appropriate, we work with the referrer and broader care team to explore accommodation options, support requirements, and transition considerations.
4. Placement or transition plan
If suitable, we coordinate next steps toward placement, including timing, environment fit, and support arrangements.
We understand the complexity of discharge planning following serious injury. Our team works collaboratively with referrers to support safe, well-coordinated transitions into stable accommodation.
Early suitability discussions are welcome and do not constitute a formal referral.
Frequently Asked Questions
The National Injury Insurance Scheme, Queensland (NIISQ) is a Queensland Government scheme that provides lifetime treatment, care and support for people who sustain eligible serious personal injuries in a motor vehicle accident in Queensland.
NIISQ operates separately from the NDIS and focuses specifically on catastrophic motor vehicle injuries. Eligibility and funding decisions are determined by the NIISQ Agency.
For the official description of NIISQ, please refer to the section above or visit https://niis.qld.gov.au/
Yes. NIISQ provides lifetime treatment, care and support for eligible serious personal injuries resulting from motor vehicle accidents in Queensland. The NDIS supports people with disability more broadly.
Some individuals may interact with both systems at different times, but eligibility and funding decisions are managed separately.
Eligibility for NIISQ is determined by the NIISQ Agency and applies to people who have sustained an eligible serious personal injury in a motor vehicle accident in Queensland.
NIISQ generally supports individuals with catastrophic injuries such as:
• Traumatic brain injury
• Permanent spinal cord injury
• Multiple or high-level limb amputations
• Severe burns
• Permanent blindness caused by trauma
• Permanent brachial plexus injury
Final eligibility and funding decisions are made by the NIISQ Agency. For detailed criteria, please refer to the official NIISQ section above or visit https://niis.qld.gov.au/
Yes. Supported Care is a NIISQ Registered Provider in Queensland and can deliver supported accommodation and attendant care services for eligible NIISQ participants.
Accommodation suitability is assessed in collaboration with the NIISQ Agency, Support Planners and clinical teams to ensure services meet necessary and reasonable care requirements.
We welcome early discussions with discharge planners and families to determine whether our supported accommodation is appropriate for a participant’s injury-related needs.
Yes. As a NIISQ Registered Provider in Queensland, we work collaboratively with hospitals, rehabilitation services, NIISQ Support Planners and community-based clinical teams to ensure continuity of care.
We understand the importance of clear communication following serious injury. Our team engages in coordinated discharge planning, shares relevant documentation where required, and aligns attendant care and support with existing rehabilitation and treatment plans.
We aim to provide stable accommodation and support environments that complement — not replace — clinical care.
We welcome early discussions with clinical teams prior to discharge to assess suitability and risk.
Timeframes depend on the participant’s injury profile, support requirements and current accommodation availability.
Our intake team responds promptly to NIISQ referral enquiries and can provide early guidance on suitability, risk considerations and next steps — often prior to formal discharge.
Where appropriate, we welcome preliminary discussions with clinical teams to support safe and well-coordinated transitions.
Urgent discharge enquiries can be flagged to our
intake team for priority review.
Need guidance?
If you are considering a referral for NIISQ accommodation in Queensland and are unsure about suitability, our intake team welcomes early discussions.
"We can review injury profiles, support requirements and discharge timelines to help determine whether Supported Care is an appropriate option before formal placement arrangements are made."
Supported Care is a NIISQ Registered Provider in Queensland, approved to deliver attendant care and support services to eligible participants under the National Injury Insurance Scheme.
Registration ID: ACSRC-2426037
Registration applies while Supported Care remains listed on the NIISQ Agency’s register of providers. Services are delivered in accordance with NIISQ guidelines and Terms of Engagement.
