At Supported Care, we specialise in delivering compassionate, nurse-led complex care services designed to support individuals with high-intensity support services tailored to meet your individual needs. Our experienced team works closely with you, your family, and healthcare providers to deliver person-centred care that enhances quality of life, independence, and dignity.
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What is Complex Care?
Complex care is a specialised service for individuals managing multiple, interconnected health needs or conditions requiring specialised medical support. At Supported Care, Our NDIS complex care services are nurse-led, providing the highest standard of care and safety for our clients with diverse and evolving health needs.
Specialised and trained teams
Our specialised support workers are trained in our learning academy and in person by our full-time trainer to ensure that they can provide you with the care that you need.
The Supported Care staff are trained to assist with
Transportation
Risk assessments
Organisation of activities
Medication management
Daily support and care needs
De-escalating complex behaviours
Implementing positive behaviour supports
Understanding and eliminating restrictive practices
Understanding mental health and trauma informed care
Coordinating and transporting to doctor and allied health appointments
Communication and organisation with a range of other support partners
Trained to Provide Quality Complex Care
At Supported Care, we are committed to delivering best-practice complex care through a team trained and guided by our experienced registered nurses. Our registered nurse-led training program equips support staff with the advanced skills and knowledge necessary to manage a wide range of complex care needs.
Our training covers
Specialised medical procedures, such as PEG feeding, catheter care, and wound management.
Emergency response protocols to ensure immediate and effective action in critical situations.
Practical techniques for bed transfers, mobility support, and handling specialised assistive devices.
Comprehensive understanding of medical equipment, including troubleshooting and maintenance.
Our Complex Care Services
24-Hour Care
Around-the-clock support, available whenever you need it.
Palliative Care
Sensitive end-of-life care focused on comfort and dignity.
Neuro-Degenerative Conditions
Care for conditions like ALS, Parkinson’s, with assistance for daily routines and symptom management.
Behavioural and Emotional Support
Comprehensive care for individuals with mental health and behavioural needs.
Medication and Wound Management
Professional administration and monitoring of medications and wound care.
PEG/PEJ and Enteral Feeding
Safe and hygienic management feeding tube.
Diabetes Management
Includes insulin administration and blood glucose monitoring.
Tracheostomy and Ventilation Management
Skilled respiratory care for tracheostomies and ventilators.
Spinal and Brain Injury Support
Personalised rehabilitation support and assistance with daily living tasks.
Why Choose Nurse-Led Complex Care with Supported Care?
Our nurse-led approach ensures high standards of care, comfort, and safety, tailored to your unique needs
Experienced Clinical Oversight
Our Registered Nurses lead each care plan, working closely with you to ensure all medical and personal needs are met.
Comprehensive Staff Training
Every support worker undergoes rigorous training under the guidance of our Clinical Lead Nurse, equipping them with the skills needed for high intensity care.
Personalised Plans
Each care plan is customised through a thorough assessment, adapting to changing needs and preferences over time.
Providing High-Intensity Care Services
As a nurse-led, registered provider, Supported Care delivers high-intensity care services tailored to participants with complex needs. Our team is dedicated to providing the specialised care and support necessary to enhance the wellbeing and quality of life of each individual.
What Are High-Intensity Support Needs?
High-intensity support needs arise when individuals face multiple interconnected challenges that significantly impact their overall wellbeing, daily functionality, and participation in the community. These needs often involve advanced medical care, tailored interventions, and highly skilled support.
Examples of complex care needs include:
- Epilepsy
- Cerebral palsy
- Spinal cord injury
- Diabetes management
- Acquired brain injury (ABI)
- Other physical or neurological conditions
Participants may also require complex care due to a change in circumstances, such as transitioning home after prolonged hospitalisation or leaving residential aged care.
Creating your individual Supported Care Plan
The Supported Care Pathway
1
Initial Consultation
Contact us to discuss your unique needs, and arrange a convenient, no-obligation face-to-face consultation at a time that suits you.
2
Comprehensive Assessment
A Registered Nurse from our team will conduct an in-depth assessment to understand your clinical needs, preferences, and care requirements.
3
Personalised Care Plan
In collaboration with you, your family and healthcare professionals, we develop a detailed care plan design to focused on your wellbeing and help you achieve your goals.
4
Regular Care Team Recruitment Plan
We carefully support staff with the right qualifications, skills, and experience to meet your needs. training is initiated to ensure they are fully prepared to support you effectively.
5
Introduction to Your Support Team
We introduce you to a carefully selected team of support workers, ensuring that their skills, experience, and personalities are a great fit for you.
6
Planning
An ongoing staff allocation plan is established to ensure continuity of care and long-term stability in your support team.
7
Establishment and Specialist Training
All staff members undergo induction in accordance with the Complex Care Certificate and are trained to your specific requirements. This ensures they are confident and competent in delivering any necessary clinical procedures.
8
Commencement of Care
Start living your best life with Supported Care. Our compassionate, skilled team delivers care tailored to your daily life, helping you achieve your highest quality of life.
Post Commencement
2
Ongoing Supervision and Training
We provide continuous training and supervision to all support staff, always ensuring the delivery of the highest standard of care.
1
Regular Care Plan Reviews
Your care plan is reviewed within the first three months and then every six months, or sooner if your needs change. These reviews ensure we continuously adapt to support your independence, wellbeing and quality of life.
Ready to start your complex care journey?
Contact us today to learn how our nurse-led, person-centred approach to complex care can support your health and independence.
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Frequently Asked Questions
Complex care support offers specialised, nurse-led assistance for individuals with high-intensity needs, helping them manage daily life safely and effectively.
The NDIS uses High Intensity Support Skills Descriptors, often called “Skills Descriptors,” to outline what supports it deems High Intensity.
Many of these NDIS High Intensity Support Skills Descriptors tasks are profoundly personal, necessitating close communication and collaboration between workers and participants.
NDIS eligibility is assessed based on individual health needs. Our team can guide you through this process to understand your options.
If you or a loved one requires NDIS High Intensity Support in Brisbane and Southeast Queensland, Supported Care is available to help.
Our team is recognised as one of the leading Disability Support and Care Services in Brisbane, QLD.
What sets us apart is our commitment to developing a tailored healthcare plan that fits your specific gender and age needs. Our expert team is highly qualified to deliver outstanding care, guaranteeing that you receive the specialised assistance you require.
The NDIS uses High Intensity Support Skills Descriptors, often called “Skills Descriptors,” which offer additional guidance for NDIS providers and workers who assist individuals requiring extensive daily personal care (HIDPA).
The NDIS high intensity support is divided into three tiers, also known as “NDIS levels of support.”
Services may include:
- Spinal and Brain Injury Support: Tailored support for rehabilitation and daily living assistance.
- Tracheostomy and Ventilation Management: Skilled respiratory support for tracheostomies and ventilators.
- Diabetes Management: Includes insulin administration and blood glucose monitoring.
- PEG/PEJ and Enteral Feeding: Safe, hygienic feeding tube management.
- Medication and Wound Management: Professional administration and monitoring of medications and wound care.
- Behavioural and Emotional Support: Comprehensive care for those with mental health and behavioural needs.
All staff members undergo induction in accordance with the Complex Care Certificate and trained to your specific requirements by our registered nurse to ensure support workers are both confident and competent in performing any necessary clinical procedures.
Nurse-led care involves clinical oversight, with Registered Nurses developing, supervising, and regularly reviewing care plans to meet complex requirements.