The Support at Home Program funds a wide range of in-home aged care services to help older Australians remain safe, independent, and connected in their communities.

These may include:

• Personal care – assistance with showering, dressing, and grooming
• Domestic assistance – cleaning, laundry, meal preparation, and household tasks
• Transport and shopping help – support to attend appointments or purchase groceries
• Social support and companionship – helping you stay active and connected
• Allied health services – such as physiotherapy, podiatry, and occupational therapy
• Nursing and clinical care – wound care, medication management, and health monitoring
• Home modifications and equipment – for safety and mobility within the home

These supports are designed to be flexible and tailored to your individual needs under the My Aged Care Support at Home program.

Learn more about current fees and charges in our Supported Care Price Guide

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Eligibility for in-home aged care services is determined through a My Aged Care assessment conducted by the Australian Government.

To qualify, you generally must:

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• Be aged 65 years or older (or 50 years or older for Aboriginal and Torres Strait Islander people)
• Have difficulty managing everyday tasks such as bathing, cleaning, or cooking
• Be living at home in Australia, including Brisbane, Logan, Caboolture, or the Sunshine Coast

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If you’re unsure of your eligibility, the Supported Care team can help you navigate the My Aged Care referral and assessment process, making it simple to start services through the Support at Home program.

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📞 Call (07) 3189 4877 for local support or visit My Aged Care to begin your assessment.

🔗 Visit: ​myagedcare.gov.au

Under the Support at Home program, the amount you pay depends on three factors:

1.        Your approved funding level (Levels 1–8)

2.        Whether you were approved for aged care before September 2024

3.        The type of services you receive

If you were approved before September 2024, you will not be required to make a co-contribution for government-funded services.

These arrangements form part of the aged care funding reform. For official guidance, visit: myagedcare.gov.au

If you’re experiencing financial hardship, you may be eligible for government assistance to reduce or remove aged care fees.

The Australian Government offers financial hardship assistance for eligible people who cannot afford their aged care contributions. This can include:

• Reducing or waiving care fees
• Additional government supplements paid to your provider
• Support for essential care where finances are limited

Hardship assistance is assessed by Services Australia and is based on your income, assets, and personal circumstances.

You can apply for hardship assistance through:

🔗 https://www.myagedcare.gov.au/financial-hardship-assistance

🔗 https://www.servicesaustralia.gov.au/steps-to-claim-financial-hardship-assistance-with-aged-care-costs

At Supported Care, we can help you understand:

• Whether hardship assistance may apply to you
• How to start the application process
• What services can continue while your application is assessed

If affordability is a concern, we encourage you to speak with our team early so we can help you explore available options.

📞 (07) 3189 4877

📘 View our Price Guide

The Support at Home program is a new Australian Government initiative that provides funding for older Australians to receive personalised care and support at home rather than moving into residential care.

It combines several existing programs — including Home Care Packages, the Commonwealth Home Support Programme (CHSP), and Short-Term Restorative Care — into one simplified model from November 2025.

Under this program, eligible people can access services such as:

• Personal and domestic assistance
• Transport and community participation
• Allied health and clinical care
• Home modifications and equipment

Supported Care delivers services under the Support at Home framework across Brisbane, Logan, Caboolture, and the Sunshine Coast, helping clients stay safe, connected, and independent at home.

Learn more on My Aged Care – Support at Home reforms

🔗https://www.myagedcare.gov.au/upcoming-changes-aged-care-f​unding-how-they-affect-you

Supported Care provides in-home aged care services throughout South East Queensland, with dedicated local teams in:    

• Brisbane and surrounding suburbs    
• Logan and Beenleigh 
• Caboolture and the Moreton Bay region       
• Sunshine Coast and Hinterland communities 

Each region has locally based teams to ensure consistent, high-quality support close to home.

Yes. Supported Care provides in-home aged care services that include specialist support for people living with dementia, cognitive decline, and complex behavioural needs.

Our care team includes trained support workers and registered nurses experienced in managing:

• Memory loss and confusion
• Agitation, anxiety, or resistance to care
• Changes in mood or behaviour
• De-escalation and behaviours of concern
• The emotional impact of cognitive decline on families

We collaborate closely with families, care coordinators, and health and allied health professionals to ensure every care plan promotes safety, comfort, and dignity in the home.